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• Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?
• shipgeeks
• Where/when will receive my MSC Voyagers Club card?
• Thank you for visiting MSC Cruises
• What is the MSC Voyagers Club?
• MSC Customer Service Best Practices
• MSC Customer Service Complaint
• I am under 18 years old; can i register for the MSC Voyagers Club?

Complain onboard, they will take care of it by reducing your tip amount. So basically they will screw you over first and the crew to fix it. I would probably try to contact the TA you used before even though they didn't have this booking and see if their rep can help. Unless you can get a supervisor involved, even then it won't help much, you might be out of luck. In my case similar to yours, I was VERY SPECIFIC with my stateroom number and made sure that the correct price was matched to the (later) more expensive cruise.

Top 20 MSC Cruises questions answered Cruise.Blog - Cruise Blog

Top 20 MSC Cruises questions answered Cruise.Blog.

Posted: Thu, 09 Mar 2023 08:00:00 GMT [source]

Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?

I called MSC today to complain but as I figured, there are no cabins available in the Yacht Club for this cruise so I cancelled and asked for a refund. Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. Personally,  I would not mention anything beyond that you had a conversation with the Captain who offered his apologies - mentioning the coffee thing will only make them defensive, and that's not what you are aiming for. Include clear copies of every document you mention in your letter, including that stamp in your passports and proof of your travel expenses. Include the name of the official in Rabat and the official who boarded the ship in San Salvador (you have those names, right?)  Don't threaten a lawsuit or that you've spoken with an attorney.

shipgeeks

If it were me, I'd ask a friend to read the letter before I sent it to make sure it concisely and clearly explains what happened. I would not keep posting your complaint on these boards. I don’t know about all travel agents, but there’s no drama with ours. He’s a personal friend and former colleague from work. But then, we’re pretty easygoing and not demanding, we don’t have to be in the fanciest cabins or the “best” location so that may have something to do with our satisfaction level. The first thing to do is to be 100% certain that your canceled cruises are actually canceled.

Where/when will receive my MSC Voyagers Club card?

The extra points will be credited to you before your departure so you can upgrade your membership level faster. I would also recommend that he/she stick directly to the facts so as not to slander/liable the cruise line. In the event this ends up in a legal dispute (although good luck with that in Italy), I would be cautious with how I told the tale, but I would most certainly be telling it. Of course, I would also be sure to share a resolution if one is found (at each and every place I told the story). If MSC makes this right, that goes a long way in restoring consumer confidence.

Thank you for visiting MSC Cruises

I was on the phone when they confirmed I had the same room on the existing reservation. Several days later they sent me a confirmation with the totally different cabin. The argument was over the price I was charged when they redid the reservation.

Points are credited at the end of the cruise, approximately ten days after the disembarkation date. So, after two weeks of calling and emailing, and even trying the Facebook Messenger, I have had no luck getting a resolution. Thus, I am here to see if anyone has any tips, tricks, or luck as to how to successfully find the right person to help me out from MSC.

MSC Customer Service Best Practices

My comments and opinions are prioritizing getting compensation for Lesiesta. Your comments and opinions prioritize protecting other CC members. 2)  This forum could serve as a place to unite passengers with similar circumstances (this isn't the very first time I've read something along these lines). Typically if it doesn't show up under login, use the other option of booking number and name. While i love the MSC product on the ships, forget about hearing back from them on land.

MSC Customer Service Complaint

You’ll also connect with other readers who want to make the world a better place. Firstly, I think this is absolutely TERRIBLE this has happened to you!! My questions were more to understand the complexity of your issue, I have no way to personally help you but I think that jkgourmet has given you remarkably great advice above. A polite, dispassionate, and grammatically correct letter or email is essential. Remember, there’s a real person on the other end of the process reading the email or letter, so something as seemingly insignificant as bad grammar can determine whether your complaint is taken seriously or discarded in the trash. In we did a Princess cruise Rome to Brazil, where some US passengers had a similar experience.

For a limited time only, MSC Voyagers Club Members and past guests who enroll can receive 700 bonus points plus 5% off select sailings. Instead of recommending that Liesiesta becomes quiet on this forum, I suggest the exact opposite. Not only should he/she be discussing this on every media available, I actually suggest he/she has a responsibility to share this information. According tot he story Liesiesta was grosly mistreated.

If you are already a member and have a confirmed booking with MSC, you can receive 100 bonus points if you update or confirm your contact details (email, phone) up to 72 hours before sailing. Confirm your contact details by logging into your account. Each time you cruise with us, you will earn points to upgrade your membership level. You can collect points based on the type of MSC Experience purchased, onboard services prepaid before the cruise and onboard expenses.

Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more. MSC Cruises is the world’s third largest cruise line and largest privately owned cruise company.

OMG, I had the same experience,  had a Grand Voyage booked in March 2022 on the Seaside with an FCC from a 2020 cancelled cruise. In addition I have a cruise booked for this coming September to the Caribbean on the MSC Meraviglia. I had to cancel the Grand Voyage in 2022 and asked them to use the FCC on the Meraviglia cruise this September.

1 ) If I were going to be sailing this itinerary soon, I would absolutely want to be aware of this case so that I could be best prepared with additional documentation so that I wasn't 'kicked off the ship'. If you do not receive reasonable compensation, contact Elliott Advocacy. Remember that they will not do anything until you try yourself. Also you will have to go through your cruise contract, as though you did have the correct documents with you, there may be a clause that may absolve there agents and that they are not liable for their mistake. They even said they were going to cover my airfare change fees after changing dates, countries and more twice on the same sailing .Never saw it.

MSC Cruises provides an online chat service called MSC for Me on their smart ships. This service helps guests to stay connected, plan their cruise, and access personalized services. Earn 100 bonus points if you have an upcoming confirmed cruise with us and join the MSC Voyagers up to 72 hours before sailing. We are not big spenders, but we have never changed or cancelled a booking, never asked for a price adjustment, never requested more perks. He appreciates that, and always gets us a good booking, done right, no drama, no errors. For such a unique voyage, we will credit triple membership points for the type of Experience chosen at the time of booking, allowing MSC Voyagers Club members to enjoy all the added privileges right away!